Help

We've answered some of the most common questions here but if yours isn't one of them, contact us and we'll help you get to the bottom of things ASAP.

What is Zoopy?
We're an online and mobile social media community, which basically means that users visit Zoopy to upload, share and discover videos, photos and audio.
Why should I join?
We think you'll love it and here are a few reasons why:
Your Zoopy profile brings all your media (videos, photos and audio) into one place, at one URL.
You'll have a 200mb per-file upload limit, giving you tons of space to create longer, higher quality videos.
Using our Zoopy Mobile site (m.zoopy.com) you can do just about everything from your phone, including uploading, commenting and watching videos at a size that suits you.
You'll be able to contribute to interesting and relevant Topics (dedicated content pages around events and people that make an impact on the world)
How do I use Zoopy Mobile?
The good news is that our WAP site is compatible with just about every handset. All you need to do to use Zoopy from wherever you are, whenever you want is point your phone's browser to m.zoopy.com and log in.
What is Zoopy TV?
Zoopy TV is a separate platform within our site, with various shows produced by the Zoopy content team. The show list will continue to grow across all types of genres, giving you entertaining and compelling content both online and on your phone through Zoopy Mobile.

How do I upload files to my Zoopy profile?
Go to the upload page, choose the videos, photos or audio clips you want to add and start the upload process. Once the uploads are complete, continue to the Publish page to enter the description, licensing and privacy details you want to allocate to your media.
If you're using Zoopy Mobile, click on the Upload link in the top blue nav bar, choose the file you want to upload, describe the file and start the upload process.
What file types and sizes can I upload to Zoopy?
We accept any of the file types below, up to a maximum of 200mb per file:
Video: mpg, avi, mov, wmv, wm, mp4, m4v, ogv, 3gp, flv, f4v, mpeg, 3g2, m4u, 3gpp, rv, rm, rmvb
Photo: jpg, gif, png
Audio: mp3, wav, aac, ac3, amr, m4a, aiff, wma, flac, ogg, oga
What rights exist on the media I upload to Zoopy?
By default, all media uploaded is under an 'all rights reserved' license, which effectively means that no one else can copy or use your media. However, when uploading you also have the option to license your media individually under a Creative Commons license. It's totally up to you.

What do I do if I've lost my password?
Don't panic. On the sign in page, just click on "I've forgotten my password". We'll help you reset it by mailing a link to the email address you used when joining Zoopy.
Can I change my username?
Unfortunately not. Your username is the only setting you can't change in your profile, which is why we suggest thinking carefully before choosing it when you join.

How do I embed Zoopy media on my own site or blog?
To embed a media item, click the embed code on the item's viewing page to copy the code to your clipboard. Then paste the code wherever you'd like that item to display on your site or blog.
How do I edit my media items?
Once you're logged in, go to your profile media page. You can select multiple items by clicking on the checkbox next to each item, or you can select/deselect multiple items using the control bar at the top of your media list.
To edit the selected items, click on "Edit" in the control bar.
Alternatively, you can edit individual items by clicking on the "Edit" link next to each media item's thumbnail.