I don’t know if this is true for everyone, but I have always been a memory hoarder. There are pictures and videos I never want to get rid of. But when you start filling countless cardboard boxes with thousands of pictures, you know it’s time for something drastic. I wanted to ensure my memories would be safe with whichever solution I decide to go with.
After searching for a company service that would do this, I stumbled upon an ad for Legacybox. After quickly taking a look, I decided to try them out. In this Legacybox review, you will learn how good of a job they do, how much it costs, and much more, so stay tuned.
At a glance
What we like
- Includes a shipping kit
- Straightforward process
- Convenient shipping
- There are always deals, promotions, sales, and discounts
- You can transfer all common types of analog media
- They accept and transfer audio formats
- It’s affordable compared to other similar services
- You get notified via email with every step they take in digitizing
What we don’t like
- Some customers are complaining that the process is too long
What Is Legacybox?
Legacybox is a company service that takes all your analog media and digitalizes it. The company is based in Chattanooga, Tennessee. They basically convert VHS to digital, among other analog formats.
You can digitalize all your old media or take it bit by bit, depending on the legacy kit you can afford at a time. You can say goodbye to all the memory boxes you have been keeping in the basement for years. Instead, you will access your memories on a computer or a TV.
The company is dedicated to helping folks preserve any format of outdated or old memories. More than a million families have used Legacybox to keep their memories alive in a digital form. They digitize over 700,000 items in a week. The company name speaks for itself, but it’s still worth picking apart all the parts to help you decide, so let’s dive in.
Shipping kit (box)
Free repairs (splicing)
Average turnaround time
Expedited turnaround time
Reviews Across Multiple Websites
Trustpilot: 3.0 out of 5
Sitejabber: 3.6 out of 5
WHAT FORMATS THEY CONVERT
VHS, VHS-C, Mini-DV, Hi8, Digital 8, MicroMV, Betamax, 8mm Video Cassette
16mm, 8mm, Super 8, Regular 8
Prints, 35mm Negatives, 35mm/126 slides
Reel to Reel, Audio Cassette, Micro-Cassette
Video Conversion Price
$39.99 for 2 tapes
$159.99 for 10 tapes
$319.99 for 20 tapes
$629.99 for 40 tapes
Film Conversion Price
$39.99 for 2 films
$159.99 for 10 films
$319.99 for 20 films
$629.99 for 40 films
Photo Conversion Price
$39.99 for 2 sets of 25 pictures
$159.99 for 10 sets of 25 pictures
$319.99 for 20 tapes of 25 pictures
$629.99 for 40 sets of 25 pictures
Audio Conversion Price
$39.99 for 2 audio items
$159.99 for 10 audio items
$319.99 for 20 audio items
$629.99 for 40 audio items
Which Media Types Can You Digitize with Legacybox?
Legacybox accepts most common old media types, including audio which most services don’t accept, and transfer; we are going to list for you the media types that Legacybox accepts to have a better overview.
For videotapes: VHS, VHS-C, Mini-DV, Hi8, Digital 8, MicroMV, Betamax, 8mm Video Cassette
Old films: 8mm, Regular 8, Super 8, 16mm
Photos: Prints, 35mm Negatives, 35mm/126 slides
Audio: Micro-Cassette, Audio Cassette, Reel to Reel
How Does The Legacybox Memory Kit Work?
When you visit the official website, you’ll see that Legacybox comes in different kit sizes that you ultimately choose based on the amount of media you own and want to send to be transferred to digital.
These kits come in sizes of:
- 2 Item Starter
- 10 Item Family
- 20 Item Closet
- 40 Item Trunk
For example, Legacybox for one item refers to one videotape or one film reel, except photos which one item counts as 25 photos. So for photos, the 2 item starter will count to 50 photos total, whereas for videotapes, it will be two videotapes.
How to Make an Order?
You will first have to pick the best digitalizing kit that suits your media count number and purchase it. The 2-item starter is the lowest count option and the cheapest.
With the 2 item starter kit, you can convert two films or two tapes, or two sets of twenty-five photos each. But if that is too small for you, there is a forty-item kit that is more accommodating. The twenty-item closet kit is the most popular. But go through the kits and decide which one you like best.
The hardest part is selecting the old memories you would like to digitalize. So once you have chosen the media you want to preserve, you will pack them and send them to Legacybox headquarters.
The shipping kit includes a prepaid UPS shipping label and bar codes to label each item.
You will have to add barcodes to every item you want to transfer. This ensures the items are safely tracked during the process and safely returned to you with the completion of the order.
If you add additional items in the meantime and you have already ordered a kit. Do not worry. Legacybox gives you additional barcodes, which you stick to the additional included items.
That is pretty much where your work ends. Once you send the photos or videos, the rest will be up to them. Everything is done by hand at the company, and you will receive updates throughout the process. You will receive your original photos or videos and the digital format you chose when ordering. It can be a digital download link via email, thumb drive, or DVD.
Although Legacybox transfers old films, they don’t transfer the film’s sound. As most of the time, old films were recorded as silent.
What You Can Get Back With Legacybox?
With Legacybox, you have three options to choose from when it comes to a digital copy of your memories. Your memories can be transferred to the cloud, thumb drive, or disc set. If you choose digital access or cloud, you will receive an email with a link to your Google Drive account.
A cloud is a great option because you can download your memories unlimited times while remaining secure. Plus, you get 90 days of secure Legacybox backup.
Legacybox Turnaround Time
The estimated time for the standard process is between 10 and 12 weeks, depending on various considerations such as the amount and type of media sent before the holidays, etc.
There are also two other options. The first one is Expedited processing which takes 3 to 4 weeks, and the second is the fastest one, called Guaranteed Rush processing which takes 10 business days.
How Much Does Legacybox Cost?
There are different digitizing kits, and each one has a different price tag. The cost will depend on which one you pick.
With the current rates, the starter kit is $35.98, which takes two items. It can be either two films, tapes or two sets of 25 pictures. The kit has a welcome guide instruction to help beginners through the process. It includes barcodes for all the items you want to digitalize and a few extra if you want to add more.
The family kit costs $159.99, and you can digitalize ten items. It also comes with barcodes for tracking, a return shipping label, and access to a concierge. You will receive your memories back after six to eight weeks.
The item closet costs $319.99 for twenty items. It has all the details and features like all the other kits, but you will be sending in twenty items. If you are digitalizing photos, that will be twenty sets that contain twenty-five pictures each.
The item trunk is the last kit; it will cost you $629.99 for forty items. This is worth purchasing when you are a memory hoarder with millions of memories. It takes a massive load off your hands for a reasonable price.
There is a 60% off discount right now, but it keeps changing, so you have to keep up with them. You can save a lot of money on exclusive E-deals.
That will give you a chance to digitize more of your old memories. You can also choose long-term cloud storage at a fee. You can pay for the kits in full or in four interest-free installments.
If you want good deals, keep checking their website from time to time. There are holiday and seasonal sales that will save you plenty of cash. In addition, most customers take advantage of the coupon codes and promotions to get great deals on expensive packages.
Legacybox E-Deal Voucher
The E-deal voucher is one of the main things you will see when you visit the website. They work the same way as coupons. You will purchase the voucher and then redeem it on the website to get your box.
You can buy more than one voucher, but you will have to redeem them separately; combining them into one order is impossible. You will notice they help you subtract a significant amount from the total price. After purchase, you have 90 days before the voucher expires.
Customer Service Review
When you buy a digitalizing kit, you will get access to a personal concierge. They are ready to answer all the questions you have.
Legacybox allows you to speak to real people and not a chatbot. Pre-recorded audios may not answer every question you have regarding their services; that is why they use real people. You can call them over the phone if you want to make an order, and they will guide you through.
You will be happy with the customer services because of the friendly and helpful representatives. The company responds to unsatisfactory reviews.
They reach out to make your experience one of a kind and ensure you get your true money’s worth. You will be getting updates on how the digitalization process is going. Open communication is excellent and makes it easier to use their services.
Keep in mind that there also other companies can digitalize your old media. Of course, they all have different rates, services, and terms. But if you want to explore them, these are the best vhs to digital service alternatives:
- Kodak digitalizing
- Costco – LegacyBox vs Costco comparison guide
iMemories digitizing and Legacybox are the most similar except for the pricing. iMemories is much more affordable. LegacyBox has been in the game longer, but if you are looking for the best quality services at affordable rates, iMemories is the better option.
You can also read our in-depth comparison guide for iMemories vs LegacyBox.
Legacybox Customer Reviews
If you have to view customer reviews before you buy Legacybox, they have you covered. If we are honest, most people rely on reviews to make purchases, so don’t feel like an alien. Legacybox has published many reviews on the website to give people the final push into trying their services.
All the reviews on the site are five stars, not that you’d expect them to publish poor reviews on their sight on anything. But even outside the website, they have received a lot of praise, especially for their customer service. They have an average 4.2/5 rating from the hundreds of reviews which is pretty solid.
The company has been trusted by different organizations, including schools, museums, and governments. That should tell you something about the kind of job they do. Your memories will be in safe hands with them. But in the end, you must try the services and get first-hand experience to know how good or bad they are.
You can contact them through their customer support team through these contacts:
Phone number: (800) 797 8210 (Saturday – Sunday 9 AM – 6 PM EST, Monday – Friday 8 AM –Midnight EST)
Email: [email protected]
Yes, you can edit, share, and make copies as much as your heart desires. Once you get your digital copies, you are free to do anything you want with them.
The company tries to provide you with the best quality images and videos. But they will look the same as the original media. There is no enhancement. You can decide to keep them as they are or edit them. But it’s better to leave the copies the way they are to avoid damages.
All the kits take approximately ten weeks with standard processing. If it’s any consolation, you will be getting updates. They help you keep track of the digitalization; you will know when the process is complete. The digitalization is done by hand to ensure the copies come out as perfectly as possible.
That depends on which kit you have purchased. You can send from two sets to forty sets. Each photo set contains twenty-five pictures. So you have to figure out how many photos you want to digitize first, then you can buy a kit that fits the number. The maximum number is 1000 photos which are available in the 40-item trunk.
No, they don’t restore photos. They only digitalize them for you to keep forever. You should avoid sending in damaged pictures or files. If you must digitalize the damaged photo, get it restored first before sending it to Legacybox.
Final Verdict: Is Legacybox Worth Your Money?
Legacybox has made the digitization process easier and pleasant. When you have a busy schedule, there is no time to arrange or digitize the photos yourself. Legacybox takes all the pressure and responsibility from your hands. They will ensure your memories are returned to you safely to cherish forever.
If you can’t bring yourself to get rid of some of the pictures or hundreds of hours in videotapes, Legacybox is the best solution. If you are already digitalized, you can buy it for your folks who keep embarrassing pictures and videos of you as a kid.
First-time users will find the process effortless. All the price vouchers and discounts are readily available on the website.
Every kit will have instruction guides for first-time users. They give you barcodes to ensure your items are shipped safely, and you can track the digitalization process. It’s also among the most affordable options when you look at the competitors.
If you have a parent that insists on keeping so many childhood photos, Legacybox is the best cure. Everything will be converted to beautiful digital content that is easy to store. The whole process will give you a chance to go down memory lane, especially when you are selecting photos.
It’s safe to say that Legacybox will be worth your money.